The short version
- Cancel any time from your dashboard. Your plan runs to the end of the period you paid for.
- The unused part of a period is not paid back.
- We refund when the mistake is ours.
When we refund
- A charge made twice.
- A charge after a cancellation that had already taken effect.
- A fault on our side that stopped the API working and that we could not fix.
How it works
- Cancel from your dashboard if you want to stop paying.
- Ask with the form below. Refunds are only ever asked for this way, never by email.
- Hear back in My tickets and by email. An approved refund goes back to the card it came from and usually shows within 5 to 10 working days.
Ask for a refund
Sign in to ask for a refund, so we can find the charge on your account and answer you here and by email.
Sign inBefore a chargeback
Please talk to us first. While a card dispute is open, the account can be paused.
Card charges appear as DEVELOPERDATA.NET. Billing questions: developerdata.net/support?tab=charge